Assertiveness and Confidence Skills

Introduction

The course offers a practical insight into the positive aspects of personal development. In a non-threatening environment participants are shown, and encouraged to create a positive outlook that will enhance their personal and professional standing.

Course Aim

To provide participants with practical tools, personal insight and greater understanding of how to adapt behaviour to create positive outcomes

Course objectives

• Understand how to deal effectively with interpersonal contact.
• Develop a positive personal style.
• Deal with conflict assertively and confidently.
• Develop and enhance a positive mental attitude.
• Feel better about yourself and feel less stressed.

Pre requisites

Participants that feel that their inability to project a confident and assertive nature hinders their personal and professional development.

Course content

Understanding communication.

• My own natural behaviour

Fear, anger and aggression

• Why and how I respond

Recognising assertive and non-assertive behaviour.

• Understanding the difference

Non verbal communication skills

• Awareness of how I project myself

Task Team and individual needs.

• How to focus on the right thing at the right tim

Awareness of rights.

• Personal and legislative

Conflict negotiation.

• Dealing with personal conflict and situational conflict

Influencing skills.

• How to get what you need without annoying confusing or frustrating others

Stress.

• Understanding and managing stress

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