Conflict Resolution

Introduction

The course provides individual and team skills to participants involved in the management of conflict, within their personal and professional work environments. Focusing on practical conflict resolution models participants are taught how to communicate in stressful situations, remain aware of their personal safety and of others, understand and utilise the Law to good effect and, if necessary, apply defensive control skills.

Course Aim

To provide individual and team strategic skills in dealing with potential and actual aggression, conflict and violence in the workplace

Course objectives

• Develop individual and team professionalism.
• Create a strong working ethos and training standard.
• Comply with Health and Safety regulations.
• Motivate and build confidence.
• Provide a sound basis for working policy implementation.

Pre requisites

The course is suitable for any organisation or individual in which staff deal, or are expected to deal with, potentially confrontational or violent situations. Courses can be set to incorporate specific organisational policies, individual ability or professional standing.

Course content

• Personal safety skills and awareness principle
• Conflict management skills.
• Assertion skills.
• Reasonable response options.
• Threat assessment
• Control and restraint
• Understanding positional asphyxia
• Communication skills verbal and non verbal.
• Use of force and the law
• Blocking and redirection skills.
• Disengagement techniques.
• Simulation exercises.
• Understanding excited delirium.
• 1st Aid principles.
• Operational constraints and strategies

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