Training Horizons - Soft Skills Training Courses

Soft Skills Training

Personal Development and Management Programmes

These courses are designed to benefit delegates from all areas in an organisation; from entry-level staff through to Senior Management.

Our aim is to give your staff the optimum skills that will enable them to maximise their productivity and efficiency.

Training delivery is designed to make learning creative, enjoyable and consistently high in quality.

Courses Available Include:

Personal Development	Customer Service
• Interpersonal Skills	• Customer Care
• Personal Effectiveness	• Superior Customer Service
• Time & Priority Management	• Customer Service Excellence
• Assertiveness Skills	• Beyond the Call of Service
• Presentation Skills	• Credit Control - Getting Paid Promptly
• Stress Awareness & Coping Strategies	• Customer Experience
Project Management	Sales
• Introduction to Project Management	• Dealing With Customer Behaviour
• APM Introductory Certificate	• Sales and Customer Service
• Successful Project Management
• PRINCE2 Practitioner
• APMP Project Management
• Microsoft Project
General Management	Marketing
• Financial Skills for Non-Financial Managers	• Money-making Marketing
• Productive Meetings & Workshops	• Word of Mouth Marketing
• Writing Business Documents	• Exhibition Preparation
• Interviewing & Recruitment Skills	• Exhibition Staff Training
Behavioural Profiling	Telephone
• DISC Behavioural Awareness	• Professional Telephone Techniques
• 'Colours' Presentation	• Telemarketing Skills
	• The Quality Helpdesk
	• Call Centres - Maximising Performance
Supervision	Secretarial Skills
• Managing People / Supervisory Skills	• Reception Skills
• Leadership Skills / Roles and Responsibilities	• Business Report Writing
• Coaching Skills	• Speedwriting Skills
• Conflict Resolution	• Minute Taking Skills
• Team Leadership / Effective Team Leaders
• Developing Team Spirit
• Train the Trainer / Induction Training / Running Interactive Assessment Centres
• Appraisal Training

Training Horizons can offer standard or customised courses designed to focus on your precise requirements.

Free training needs analysis is available, along with the benefits of our many years experience in developing and organising Computer Applications courses for a wide range of organisations across the UK . For further details please e-mail us

info@training-horizons.com | 07989533396